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Managing Customer Service
If the true face of any organization is its customer service people, then nothing is more important than the training of these crucial employees. These powerpoint slides offer a comprehensive approach for busy managers and trainers seeking to motivate their people and equip them with the tools they need to excel in this essential role.

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Managing Customer Service Presentation Outline:

Understanding Quality Service and Service Culture

Five Elements of Quality Service

Key Skills for Quality Customer Service

Building Productive Communication with Customers

Applying Customer Focused Behaviors

Addressing Customer Different Behavior Style

Steps to Resolve Service Breakdown

Total number of presentation slides : 59 slides

This brilliant presentation is based on the following references:
- Robert W. Lucas, Customer Service : Skills and Concepts for Success, McGraw Hill. You can obtain this excellent book here.
- William B. Martin, Quality Customer Service, Crisp Publication. You can obtain this excellent book here.