| Managing Customer Service |
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If the true face of any organization is its customer service people, then nothing is more important than the training of these crucial employees. These powerpoint slides offer a comprehensive approach for busy managers and trainers seeking to motivate their people and equip them with the tools they need to excel in this essential role.
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Managing Customer Service Presentation Outline: Understanding Quality Service and Service Culture Five Elements of Quality Service Key Skills for Quality Customer Service Building Productive Communication with Customers Applying Customer Focused Behaviors Addressing Customer Different Behavior Style Steps to Resolve Service Breakdown Total number of presentation slides : 59 slides
This brilliant presentation is based on the following references:
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